Every chocolate, premium ganache, and signature collection is meticulously designed and handcrafted by our culinary team in our private, temperature-controlled atelier in Hong Kong.

For the best tasting experience, enjoy our chocolates at around 20°C. Before tasting, store them in their original packaging in a cool, dry place, ideally at 16–18°C.

If refrigeration is necessary, place the chocolates inside an airtight bag and keep them in the bottom drawer of your refrigerator. This helps protect them from humidity and surrounding odours. Remove them from the refrigerator 30 minutes before serving.

Best consumption period: within a month of purchase

Recommended storage temperature: 16–18°C

The consumption period and the date indicated on the back of the product are indicative.

While some recipes do not include gluten or peanuts, all Karuo selections are prepared in an open atelier that also processes wheat, dairy, tree nuts, and soy. Trace amounts may be present, and we cannot guarantee that any selection is entirely allergen-free.

To ensure micro-batch freshness and reliable delivery scheduling, our fulfilment process begins immediately. Once an order is confirmed, changes, cancellations, product substitutions, or address redirects cannot be accommodated.

Because luxury chocolate cannot be left in ambient transit conditions without risk of melting, our couriers require a direct handoff. If a delivery attempt fails because the recipient is unavailable, the items will be returned to our climate-controlled atelier, and a standard re-delivery fee will apply to arrange a second delivery.

Yes. We create customised brand experiences, corporate volume arrangements, and bespoke packaging solutions. Please contact our corporate desk via our online form, or reach out directly by email at contact@karuo.shop.

Complimentary Delivery: We are delighted to offer complimentary premium courier delivery across Hong Kong for all single purchases exceeding HKD 600.

Standard Delivery Fee: For all other curated selections, a flat delivery fee of HKD 150 will be added at checkout.

Delivery Schedule: We deliver 5 days a week, from Monday to Friday, between 10:00 AM and 6:00 PM. You can generally expect your chocolates to arrive within 1 to 2 business days from order confirmation.

To ensure your package is received safely, please double-check your shipping details at checkout, including apartment, suite, or floor numbers. If you would like your chocolates to be left with your building’s doorman or front desk reception, please leave an explicit note in the Additional Information section during checkout.

⚠️ Please note: While we are happy to accommodate these instructions for your convenience, Atelier Karuo cannot accept responsibility for structural damage, melting, or loss after the package has been signed for by your building staff or property management.

Important Service Notes

• Restricted Delivery Areas: We are currently unable to fulfil deliveries to Hong Kong International Airport, logistics holding bays, container terminals, and outlying islands.
• Missed Deliveries: If a delivery fails because no one is available to accept the package, a standard re-delivery fee will apply to schedule a second dispatch.
• Weather & Unforeseen Events: The safety of our couriers and the integrity of our chocolates are paramount. Deliveries are paused during Typhoon Signal No. 8 or above and Black Rainstorm Warnings. While we partner with highly reliable couriers, we cannot be held responsible for unexpected transit delays caused by external events such as municipal strikes, severe weather, or natural disasters.

These conditions govern all transactions completed via the Atelier Karuo online boutique within the Hong Kong S.A.R. Users registering an account or purchasing items must be 18 years of age or older, or be supervised directly by a legal guardian who accepts full liability for all account activities.

All pricing listed on our website is denominated in Hong Kong Dollars (HKD) and remains subject to adjustment without prior notice. Due to the immediate scheduling of fresh micro-batch chocolate production, all successfully confirmed purchases are final. Cancellations, order adjustments, or product substitutions cannot be honoured after checkout.

In the rare event of ingredient shortages or small-batch custom mould capacity limitations, Atelier Karuo reserves the right to decline an order or substitute a delayed selection with items of equal or greater value, following direct customer consultation.

Atelier Karuo guarantees the structural integrity and temperature control of its items up until the moment of handoff. If you instruct our specialised point-to-point couriers to leave a parcel with a building concierge, doorman, or front reception desk, full custody and melting liability transfer to the recipient upon signature. Unsuccessful delivery attempts due to incorrect address details or an absent recipient will incur a standard re-delivery fee.

All text, brand layouts, custom 3D imagery, brand photography, assets, and trademarks displayed on this domain belong solely to Atelier Karuo. Any unauthorised reproduction, embedding, digital mirroring, or commercial sharing requires express written permission.

To ensure courier safety and protect your chocolate’s climate-controlled environment, shipping processes will pause if the Hong Kong Observatory hoists a Typhoon Signal No. 8 or above, or a Black Rainstorm Warning. Dispatches will resume once warnings are lowered, subject to local traffic and road safety conditions.

Every creation leaving our atelier is tempered to perfection and transported under strict temperature controls. Because our chocolates are fresh, artisanal, and highly perishable, all purchases are non-refundable and non-exchangeable.

However, if your experience is anything less than perfect — including verified temperature damage during transit or unexpected delivery delays — please contact our concierge via WhatsApp or email within 48 hours of receipt. Please provide your order details and a clear photograph of the product for evaluation.

You agree to indemnify and hold harmless Atelier Karuo from any financial, legal, or data claims resulting from account password negligence, unauthorised account access, or misuse of this website. These terms are governed by the laws of the Hong Kong S.A.R.